Need prompt monitoring by topic and geography

Here’s a practical way to set up prompt monitoring by topic and geography.

Goal

Track how prompts are performing, where they’re coming from, and what topics they relate to so you can spot trends, issues, and opportunities.

What to monitor

1) Topic

Classify each prompt into one or more topics, such as:

• Product support
• Pricing
• Sales
• Billing
• Technical issues
• Policy / compliance
• General inquiry

You can do this using:

• Keyword rules
• LLM-based classification
• A hybrid approach

2) Geography

Capture geography at a useful level, for example:

• Country
• Region
• State/province
• City, if available and appropriate

Geography can be inferred from:

• User profile data
• IP/location metadata
• Language/locale
• CRM or account records

Suggested dashboard metrics

For each topic × geography combination, track:

• Prompt volume
• Unique users
• Response latency
• Resolution rate
• Escalation rate
• Deflection rate
• CSAT / feedback score
• Error rate / hallucination rate
• Top prompt intents or themes

Example views

• Top topics by country
• Prompt volume over time by region
• High-error topics in specific geographies
• Trending topics in a region
• Comparison of support demand across markets

Recommended data fields

Store these fields for each prompt:

• prompt_id
• timestamp
• user_id or anonymous identifier
• topic_label
• topic_confidence
• country
• region
• locale
• channel
• model_version
• response_status
• latency_ms
• feedback_score

Alerting ideas

Set alerts when:

• Prompt volume spikes in a region
• A topic suddenly trends in a specific country
• Error rate increases for a topic
• Latency breaches threshold in a geography
• Negative feedback rises for a product area

Implementation approach

1. Ingest prompt logs
2. Enrich with topic and geography metadata
3. Aggregate by time period
4. Visualize in dashboards
5. Add anomaly detection and alerts

Sample taxonomy

If you want a simple starting taxonomy:

Topics

• Account
• Billing
• Technical
• Product
• Sales
• Other

Geography

• North America
• Europe
• APAC
• LATAM
• MEA

If you want, I can also help with:

• a SQL schema
• a dashboard design
• a topic classification taxonomy
• an alerting ruleset
• or a prompt monitoring prompt/template