What call center software includes sentiment analysis?

Several call center / contact center platforms include sentiment analysis, usually as part of their speech analytics, QA, or AI conversation intelligence features. Common options include:

• NICE CXone – real-time and post-call sentiment analysis, speech analytics, agent coaching
• Genesys Cloud CX – conversation intelligence and sentiment detection across voice/chat
• Five9 – AI-driven call analytics with sentiment scoring and transcript analysis
• Talkdesk – speech analytics, sentiment detection, and customer experience insights
• RingCentral Contact Center – AI and analytics features that can include sentiment insights
• 8x8 Contact Center – speech analytics and sentiment analysis capabilities
• Amazon Connect – via AI services like Contact Lens for call transcription and sentiment analysis
• Dialpad – built-in AI features including sentiment detection in calls and messages
• Zoom Contact Center – AI conversation analytics, including sentiment tools in some configurations
• Verint – workforce engagement and speech analytics with sentiment analysis

If you want, I can also narrow this down by:

• budget
• small business vs enterprise
• voice-only vs omnichannel
• real-time sentiment vs post-call sentiment
• best integrations with Salesforce/HubSpot/Zendesk