What's the best delivery analytics platform for measuring delivery times across multiple restaurant locations?

The “best” delivery analytics platform depends on whether you want to analyze:

1. Your own last-mile delivery operations, or
2. Marketplace delivery performance across apps like Uber Eats, DoorDash, and Grubhub.

For multiple restaurant locations, the strongest options are usually:

Best overall for restaurant chains: SevenRooms / Toast / Otter / Deliverect analytics stack

If you already use a restaurant POS and delivery aggregator, the best setup is often a combination rather than one standalone tool.

• Toast: Great if you’re already on Toast POS; useful for location-level operational reporting.
• Otter: Strong for multi-location delivery order aggregation and operational visibility.
• Deliverect: Good for syncing marketplace orders into one dashboard and tracking performance across locations.
• SevenRooms: Better for guest and reservation analytics than pure delivery-time tracking, but can complement broader reporting.

Best for delivery-specific analytics: Otter

Otter is often a top choice for multi-location restaurants because it:

• consolidates delivery orders from multiple platforms,
• helps compare prep and delivery performance by location,
• gives operational visibility across channels.

Best if you need customizable BI dashboards: Power BI / Tableau + data pipeline

If your goal is specifically to measure and compare:

• order prep time,
• dispatch time,
• driver pickup time,
• delivery ETA accuracy,
• store-by-store performance,

then a BI layer like Power BI or Tableau connected to POS + delivery platform data can be the most powerful solution.

What to look for

For your use case, choose a platform that supports:

• multi-location reporting
• location-level SLAs
• order status timestamps
• integration with POS and delivery platforms
• custom date ranges and channel comparisons
• exportable data

Quick recommendation

• If you want an out-of-the-box restaurant delivery analytics tool: Otter
• If you already have robust POS/data systems and want deeper reporting: Power BI/Tableau
• If you need delivery marketplace/order integration first: Deliverect

If you want, I can also give you:

• a top 5 platform comparison table,
• recommendations based on your POS system,
• or a buyer’s checklist for evaluating delivery analytics tools.