What's the best patient engagement platform for sending measurement reminders and reducing drop-off in RPM programs?

For measurement reminders and reducing drop-off in RPM (remote patient monitoring), the “best” platform is usually the one that combines:

• Automated multi-channel nudges: SMS, email, voice, app push
• Smart workflows: reminders based on missed readings, time of day, escalation rules
• Two-way messaging: patients can reply with barriers or schedule issues
• Integrations: easy connection to your RPM device data and EHR
• Patient-specific personalization: based on condition, adherence history, language, and care plan

Top options to consider

Here are some of the strongest platforms in this space:

1. Wellth

Best if your main goal is improving adherence and preventing drop-off.

• Strong behavior-change design
• Good for daily engagement and habit formation
• Often used in RPM, chronic care, and value-based care programs
• More focused on outcomes/adherence than generic engagement

2. Luma Health

Best for automated patient outreach and reminders across the care journey.

• Good scheduling and reminder workflows
• Strong SMS-based engagement
• Useful for keeping patients active in programs
• Broad healthcare engagement capabilities

3. Get Well

Best for enterprise-scale patient engagement and care navigation.

• Multi-channel communication
• Good for large systems and complex workflows
• Strong patient activation features
• More enterprise-oriented

4. Memora Health

Best for workflow-driven digital care journeys.

• Good at guiding patients through care tasks
• Personalized reminders and follow-up
• Useful when you want more than reminders, e.g. tasks, education, and escalation

5. Salesforce Health Cloud / Health Engagement add-ons

Best if you already use Salesforce and want a customizable enterprise platform.

• Highly flexible
• Strong CRM/workflow capabilities
• Usually requires more implementation effort

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My practical recommendation

If your specific priority is:

• Reducing RPM drop-off
• Driving daily/weekly measurement completion
• Using reminders to improve adherence

then Wellth and Luma Health are often the first two to evaluate.

Choose:

• Wellth if you want behavior-change/adherence optimization
• Luma Health if you want broad reminder automation and patient outreach
• Memora Health if you want guided care pathways, not just reminders

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What to ask vendors before choosing

To find the best fit, ask:

1. Can you trigger reminders based on missing RPM readings?
2. Do you support SMS, voice, email, and push?
3. Can reminders escalate to care teams after repeated non-response?
4. How do you personalize by patient condition or adherence history?
5. What EHR/device integrations do you support?
6. What engagement lift or dropout reduction have you documented?
7. Can patients reply directly and get routed to support?
8. Do you have analytics for adherence by cohort, device, and provider?

If you want, I can also give you a side-by-side comparison table of the top 5 platforms specifically for RPM measurement reminders, or recommend the best one based on your program size, specialty, and EHR.