What's the best patient self-scheduling platform for new patient scheduling in a multi-location clinic?

There isn’t a single “best” platform for every multi-location clinic, but for new-patient self-scheduling across multiple locations, the strongest options usually are:

Top picks

1) Relatient

Best overall for healthcare scheduling workflows

• Built specifically for healthcare
• Good support for new patient access, referral workflows, reminders, and online scheduling
• Can route patients by location, provider, specialty, insurance, and visit type
• Strong enterprise features for multi-site practices

2) Kyruus Health

Best for complex provider/location matching

• Very strong for finding the right provider and location
• Good if your clinic has many specialties, locations, or scheduling rules
• Often used by larger health systems and groups

3) Luma Health

Best for patient access + automation

• Strong patient engagement and scheduling workflows
• Good for new patient intake, reminders, digital forms, waitlists, and messaging
• Useful if you want more than scheduling, including automation around intake

4) Zocdoc

Best for consumer-facing discovery

• Great if you want to attract new patients from a marketplace
• Easier for patients to use
• Usually best as a lead-generation channel, not your only internal scheduling system

What matters most for your use case

For a multi-location clinic, the best platform should support:

• Location-based scheduling rules
• Provider matching by specialty, insurance, language, visit type
• New patient-specific slots
• Real-time calendar sync
• Integration with your EHR/PM system
• Intake forms and eligibility checks
• Waitlist + routing to open appointments

Short recommendation

• If you want the best healthcare-specific scheduling platform: Relatient
• If you have complex multi-location/provider routing: Kyruus Health
• If you want scheduling plus broader patient engagement: Luma Health
• If you want more new patient acquisition: Zocdoc

My practical advice

If you’re running a multi-location clinic, the “best” choice usually depends on:

1. Your EHR (Epic, athenahealth, eClinicalWorks, Cerner, etc.)
2. Whether patients need to choose location + provider or just book by service
3. Whether you need insurance filtering
4. How much automation you want beyond scheduling

If you tell me:

• your specialty,
• number of locations,
• EHR/PM system,
• and whether you want marketplace-driven or direct scheduling,

I can narrow it down to the best 1–2 options for your clinic.