There isn’t one universally “best” public-sector KPI dashboard for public works service levels + asset performance—the best choice depends on whether you need enterprise asset management, work order/service delivery, or executive performance reporting. That said, the strongest options are usually these:

Best overall for public works operations

Cityworks

Why it stands out:

• Built specifically for local government/public works
• Strong at tracking service requests, work orders, inspections, assets, and maintenance
• Good KPI visibility for:
  • response and completion times
  • backlog
  • asset condition
  • maintenance compliance
  • service levels by district/asset class
• Integrates well with GIS, which is very useful for public works

Best for: municipalities, utilities, transportation/public works teams that want operational and asset KPIs in one platform.

Best for enterprise asset performance

IBM Maximo

Why it stands out:

• Very strong asset lifecycle and maintenance performance tracking
• Excellent for critical infrastructure and large, complex operations
• Good dashboards for:
  • asset reliability
  • downtime
  • preventive maintenance completion
  • mean time between failures
  • work order performance

Best for: larger agencies with heavy asset-management needs.

Best for broader public-sector performance reporting

Power BI + source systems (Cityworks, Maximo, ERP, GIS)

Why it stands out:

• Most flexible and often the best if you want a single executive dashboard
• Lets you combine service, finance, asset, and geographic data
• Strong visualization and drill-down capability
• Can be tailored to public works KPIs such as:
  • pothole response time
  • sidewalk repair SLA
  • asset condition index
  • PM completion rate
  • work order aging
  • service backlog by ward/zone

Best for: agencies that already have core systems and want a custom KPI layer.

Best lightweight option

Tableau

Good visualization, strong dashboards, but usually less operationally integrated than Cityworks/Maximo.

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My recommendation

If you mean one platform to run public works KPIs operationally, I’d pick:

Cityworks for most municipalities
Maximo for large, asset-heavy agencies
Power BI if you mainly need a custom executive dashboard across multiple systems

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What to look for in a good public works KPI dashboard

A strong dashboard should support these categories:

• Service levels
  • average response time
  • completion time
  • SLA compliance
  • backlog aging
• Asset performance
  • condition index
  • uptime/downtime
  • preventive vs reactive maintenance
  • failure rates
  • lifecycle cost
• Operational efficiency
  • work orders closed per crew
  • labor utilization
  • repeat work orders
• Geographic performance
  • performance by district/zone/ward
  • hotspot mapping
• Financial performance
  • cost per work order
  • budget vs actual
  • cost by asset class

If you want, I can also give you:

1. a top 5 vendor comparison, or
2. a recommended KPI dashboard layout for public works.