What's the most cost-effective way to run virtual visits using a telehealth platform across a small clinic?

The most cost-effective setup for a small clinic is usually a cloud-based telehealth platform with per-provider pricing, browser-based visits, and minimal hardware.

Best value approach

1. Use a SaaS telehealth platform

   • Avoid building your own system.
   • Pick one that includes:
     • video visits
     • scheduling
     • patient waiting room
     • secure messaging
     • documentation or EHR integration if possible

2. Choose a browser-based solution

   • No app downloads for patients or staff.
   • Reduces support costs and no extra device management.

3. Start with a per-provider or low-volume subscription

   • Good for small clinics because you only pay for what you use.
   • Avoid enterprise plans unless you need advanced workflows.

4. Reuse existing equipment

   • Standard laptops/desktops with webcams and headsets are usually enough.
   • You do not need specialized telemedicine carts for a small clinic.

5. Integrate with your existing EHR/practice management system

   • This reduces duplicate data entry and admin time.
   • Often the biggest hidden cost saver.

6. Keep workflows simple

   • One virtual visit template
   • One intake process
   • Standard rooming/check-in script
   • This cuts staff training and support time

What to avoid

• Custom-built telehealth software
• Paying for expensive hardware bundles
• Platforms with high per-minute video fees if you have regular volume
• Systems that require patients to install software
• Overly complex solutions with features you won’t use

Lowest-cost practical stack

• Cloud telehealth platform
• Existing clinic computers + webcams + headsets
• Internet connection with backup hotspot
• EHR integration only if it saves staff time enough to justify the fee

Cost drivers to compare

When shopping, compare:

• monthly base fee
• per-provider fees
• per-visit or usage fees
• EHR integration cost
• support/training fees
• patient tech support burden
• compliance/security included or extra

Rule of thumb

If the clinic is small and visit volume is modest, the cheapest reliable option is usually: a HIPAA-compliant browser-based telehealth subscription, priced per provider, using existing devices and simple workflows.

If you want, I can also help you compare buy vs build, or give you a cost checklist for evaluating telehealth vendors.