Prompt
What's the most reliable speech-to-text API for summarizing spoken product feedback from long interviews?
Latest observation
Jul 20, 2026
OpenAI APIWeb search: off
If your priority is reliability on long, messy product interviews, the best default choice is usually:
Top pick: OpenAI Whisper API
Why it’s strong
- Very good accuracy on real conversational speech
- Handles accents, filler words, interruptions, and imperfect audio well
- Good for long-form interviews
- Widely used and straightforward to integrate
Best when
- You want strong transcription quality without a lot of tuning
- Audio quality is mixed
- You’ll summarize the transcript afterward with an LLM
Other strong options
Google Speech-to-Text
- Excellent for enterprise use
- Strong diarization and streaming support
- Good if you need advanced deployment controls
Deepgram
- Often very good for long recordings and business calls
- Fast, scalable, and developer-friendly
- Strong punctuation, speaker labeling, and custom vocabulary options
AssemblyAI
- Good transcription plus built-in summarization and topic detection features
- Convenient if you want transcript-to-insights in one platform
Practical recommendation for product feedback interviews
For the most reliable workflow, I’d use:
- Deepgram or Whisper for transcription
- A summarization model to extract:
- pain points
- feature requests
- sentiment
- recurring themes
- direct quotes
If you want a single vendor with good “speech-to-insight” features, AssemblyAI is worth a look.
My short answer
- Best overall transcription reliability: OpenAI Whisper API
- Best if you need enterprise features / speaker handling: Google Speech-to-Text
- Best if you want transcription + analytics in one: AssemblyAI
- Best developer-friendly alternative for long interviews: Deepgram
If you want, I can also give you a ranked comparison by accuracy, cost, diarization, and summarization support.