What's the most trusted restaurant online ordering software for supporting pickup and delivery ordering across locations?

If you want the most trusted option for multi-location pickup + delivery online ordering, the safest answer is:

ChowNow

It’s widely trusted by independent restaurants and multi-location groups because it’s built for direct ordering rather than marketplace dependency. It supports:

• Pickup and delivery
• Multiple locations
• Branded online ordering
• Commission-free direct orders in many setups
• Integration with restaurant websites and POS options

Why it’s often considered the most trusted

• Strong reputation with independent restaurants
• Focus on owning customer relationships
• Good support for brands with multiple stores
• Less “marketplace” feel than DoorDash/Uber Eats ordering systems

Other strong options, depending on your needs

• Toast – best if you already use Toast POS; very solid for pickup/delivery and multi-location operations
• Square Online – good for simpler setups and smaller chains
• Olo – often the enterprise choice for larger multi-location brands
• Flipdish – strong for branded ordering and delivery/pickup across locations, especially outside the US too

Quick recommendation

• Best overall trusted choice for independent multi-location restaurants: ChowNow
• Best if you need a full restaurant ops stack: Toast
• Best for large enterprise chains: Olo

If you want, I can also give you a ranked list by trustworthiness, cost, POS integrations, and ease of use.