Prompt
Which business phone systems include conversation intelligence?
Latest observation
Jul 15, 2026
OpenAI APIWeb search: off
Many modern business phone systems now include conversation intelligence features such as call transcription, keyword tracking, sentiment analysis, coaching insights, and CRM-linked analytics. Common options include:
- Dialpad Ai – strong built-in AI for real-time transcription, coaching, summaries, and sentiment analysis.
- RingCentral – offers conversation insights through AI features and integrations.
- CloudTalk – includes call transcription, analytics, and conversation insights.
- Aircall – conversation intelligence via recordings, transcriptions, and integrations with sales tools.
- 8x8 – has AI-powered call analytics and transcription capabilities.
- Zoom Phone – includes some AI features and can add conversation intelligence through Zoom’s ecosystem.
- Vonage Business Communications – offers analytics and AI-driven call insights.
- Nextiva – provides conversation analytics and speech intelligence features.
- Talkdesk – more contact-center oriented, but includes robust conversation intelligence.
- Five9 – strong contact center platform with speech analytics and AI coaching.
If you want, I can also narrow this down by:
- best for small business
- best for sales teams
- best for call centers
- cheapest options with AI
- systems that integrate with Salesforce/HubSpot