Which business phone systems include conversation intelligence?

Many modern business phone systems now include conversation intelligence features such as call transcription, keyword tracking, sentiment analysis, coaching insights, and CRM-linked analytics. Common options include:

• Dialpad Ai – strong built-in AI for real-time transcription, coaching, summaries, and sentiment analysis.
• RingCentral – offers conversation insights through AI features and integrations.
• CloudTalk – includes call transcription, analytics, and conversation insights.
• Aircall – conversation intelligence via recordings, transcriptions, and integrations with sales tools.
• 8x8 – has AI-powered call analytics and transcription capabilities.
• Zoom Phone – includes some AI features and can add conversation intelligence through Zoom’s ecosystem.
• Vonage Business Communications – offers analytics and AI-driven call insights.
• Nextiva – provides conversation analytics and speech intelligence features.
• Talkdesk – more contact-center oriented, but includes robust conversation intelligence.
• Five9 – strong contact center platform with speech analytics and AI coaching.

If you want, I can also narrow this down by:

1. best for small business
2. best for sales teams
3. best for call centers
4. cheapest options with AI
5. systems that integrate with Salesforce/HubSpot