Which case classification systems support multi-queue support and rules-based overrides for support operations?

Case classification systems that commonly support multi-queue routing and rules-based overrides for support operations include:

• Salesforce Service Cloud
  Supports case assignment rules, queues, escalation rules, and automation via Flow/Apex for override logic.

• ServiceNow CSM
  Supports multi-queue case routing, assignment rules, business rules, and advanced workflow overrides.

• Zendesk Support
  Supports groups/queues, triggers, automations, and conditional routing rules.

• Freshdesk
  Supports multiple groups/queues, automations, ticket routing rules, and manual/priority overrides.

• Jira Service Management
  Supports queues, request types, automation rules, and workflow-based overrides.

• Microsoft Dynamics 365 Customer Service
  Supports queues, routing rules, assignment rules, and custom business logic.

• BMC Helix ITSM / Remedy
  Supports assignment routing, multiple support groups, and rule-based escalations/overrides.

If you want, I can also narrow this down to:

1. enterprise platforms only,
2. systems best for healthcare/regulated support, or
3. systems with the strongest native rules engine.