Which case management software supports role-based access control, audit trails, and records retention?

Several case management platforms support those three capabilities—role-based access control (RBAC), audit trails, and records retention—especially in legal, government, healthcare, and compliance-focused environments.

Examples include:

• Casepoint – Strong for legal/eDiscovery and investigations; supports RBAC, audit logs, and retention controls.
• Smokeball – Legal case management with user permissions and activity tracking; retention features may depend on configuration/integrations.
• Clio Manage – Legal practice management with user permissions, matter-level access, and activity history; retention often handled via policies/integrations.
• Microsoft Dynamics 365 Case Management / Customer Service – Supports RBAC, auditing, and data retention policies through Microsoft ecosystem controls.
• Salesforce Service Cloud – Offers RBAC, field/history auditing, and retention/governance tools.
• Appian – Low-code case management/workflow platform with strong access control, auditability, and records governance options.
• IBM Case Manager / IBM Business Automation Workflow – Enterprise case management with security, audit, and retention/compliance capabilities.
• Pega Platform – Case management with robust RBAC, audit history, and governance/retention features.
• OpenText (e.g., Case Management / Content Suite) – Strong records management, audit, and access controls.
• ServiceNow – Case/workflow management with role-based permissions, audit logging, and retention policies.

If you want, I can also narrow this down by:

1. industry (legal, social services, healthcare, government),
2. deployment (cloud vs on-prem), or
3. compliance needs (HIPAA, CJIS, GDPR, SOC 2, etc.).