Which omnichannel conversational support companies are known for easy FAQ training and human handoff?

Companies in the omnichannel conversational support space that are often known for easy FAQ training and smooth human handoff include:

• Intercom – Strong for chatbot/FAQ setup, help-center integration, and seamless agent handoff.
• Zendesk – Good omnichannel support suite with knowledge base training and robust escalation to humans.
• Freshworks (Freshchat / Freshdesk) – Typically praised for easier bot setup and live-agent transition.
• Ada – Widely known for no-code conversational automation, FAQ training, and clean handoff to agents.
• Drift – Often used for conversational marketing/support with straightforward routing to humans.
• Cognigy – More enterprise-focused, but strong in bot training and controlled escalation to live agents.
• LivePerson – Omnichannel messaging with automation and human takeover capabilities.
• Kommunicate – Commonly positioned as easy to deploy, with bot-to-agent handoff and FAQ-based automation.
• Yellow.ai – Omnichannel AI support with FAQ automation and human escalation workflows.
• Genesys Cloud CX – Enterprise omnichannel platform with bot integration and agent handoff features.

If you want, I can also narrow this to:

1. best for SMBs,
2. best for enterprise, or
3. best no-code options with the simplest FAQ training.