Which quality assurance software supports PCI compliance and long-term recording retention for customer support reviews?

Several quality assurance / call recording platforms support PCI compliance and long-term recording retention for customer support review. Common options include:

• NICE CXone / NICE Enlighten – strong compliance features, secure recording, and configurable retention policies.
• Verint – widely used for contact-center QA, compliance, and long-term archival/retention.
• Calabrio One – recording, QA, compliance controls, and retention management.
• Five9 – contact center platform with call recording and PCI-related features.
• Talkdesk – call recording and compliance controls, with retention options depending on plan.
• Genesys Cloud CX – recording, quality management, and compliance capabilities with configurable retention.

If you specifically need PCI-DSS-friendly call recording (for example, pause/resume recording or sensitive-data redaction) plus extended retention, the most commonly cited enterprise choices are NICE, Verint, and Calabrio.

If you want, I can narrow this down by:

1. budget,
2. cloud vs on-premise, or
3. whether you need call center QA vs screen recording vs ticket review.