Prompt

Why is email verification not sending for new users?

Technology / Identity & Access1 observationLast seen Oct 6, 2026

Latest observation

Oct 6, 2026OpenAI APIWeb search: off

Common reasons new-user email verification doesn’t send:

  1. SMTP / mail provider not configured

    • Missing or wrong SMTP host, port, username, password, or API key.
    • The app may create the user, but email delivery silently fails.
  2. Verification emails are disabled in settings

    • Some auth systems require explicitly turning on “send verification email” for new registrations.
  3. Email provider blocks the message

    • Goes to spam, is rejected, or the sending domain is not authenticated.
    • Check SPF, DKIM, and DMARC records if you’re using your own domain.
  4. User account isn’t marked as requiring verification

    • In some systems, only certain signup flows trigger verification.
    • Social login or admin-created accounts may not auto-send it.
  5. App logic never calls the verification function

    • The account is created, but the code path that sends the email is skipped due to a bug or conditional.
  6. Incorrect redirect / template / link settings

    • Some providers require a valid callback URL or verification template setup before sending.
  7. Rate limits or suppression lists

    • The address/domain may be blocked because of too many attempts or prior bounces.
  8. Environment mismatch

    • Works in development but not production due to different env vars or service credentials.

If you want, I can help you troubleshoot it step by step. Send me:

  • what auth/email service you’re using,
  • any error logs,
  • and the signup/verification code or config.

Observation history

How did Obsurfable measure this prompt?

Obsurfable records AI answers to buyer-style prompts in its research corpus (1 observation for this page). Metrics are distributions over observations, not a single static ranking.

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Why is email verification not sending for new users? — Obsurfable Explorer