Prompt
Why is my identity verification failing on passport upload?
Latest observation
Passport upload verification can fail for a few common reasons:
- Image quality is poor: blurry, dark, glare, shadows, or low resolution.
- Document is cropped or cut off: all four corners and the full page must be visible.
- Information is unreadable: name, passport number, photo, MRZ (the two lines of text at the bottom), or expiry date can’t be clearly read.
- Unsupported file type or size: the upload may not meet the system’s format/size requirements.
- Expired or damaged passport: torn, bent, heavily worn, or expired documents are often rejected.
- Mismatch with account details: the name or date of birth on the passport doesn’t match what’s in your profile.
- Selfie/liveness step failed: if the process includes a selfie, poor lighting, masks, hats, or camera issues can cause a failure.
- Country/doc type not supported: some systems only accept certain passport types or countries.
Quick tips to improve success:
- Use a well-lit area with no glare.
- Place the passport on a dark, flat surface.
- Hold the camera steady and make sure the full page is inside the frame.
- Clean the lens and avoid reflections.
- Make sure the passport is valid and not damaged.
- Try again with the app’s camera instead of uploading a gallery photo, if possible.
If you want, I can help you troubleshoot based on the exact error message you’re seeing.
Observation history
How did Obsurfable measure this prompt?
Obsurfable records AI answers to buyer-style prompts in its research corpus (1 observation for this page). Metrics are distributions over observations, not a single static ranking.
Which AI systems does Obsurfable collect answers from?
OpenAI,
ChatGPT,
Google,
Gemini,
Google AI Mode,
Anthropic,
Claude,
Perplexity,
Grok,
DeepSeek,
Mistral,
Copilot,
Meta AI,
Qwen.
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