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Topics · Customer Support Chatbots

Top companies for Customer Support Chatbots

Ranked by AI mention frequency in Customer Support Chatbots prompts · 16 observations · last seen Sep 19, 2026

Share of voice · top 10

Mention share across all brand mentions in this topic · remaining brands hold 55.6%

Leader

Zendesk

9.9%

  1. 1Zendesk9.9% · 14
  2. 2Intercom7.7% · 11
  3. 3Ada5.6% · 8
  4. 4Freshdesk4.2% · 6
  5. 5Google Dialogflow Cx3.5% · 5
  6. 6Microsoft Copilot Studio3.5% · 5
  7. 7Freshchat2.8% · 4
  8. 8Salesforce Service Cloud2.8% · 4
  9. 9Amazon Lex2.1% · 3
  10. 10Cognigy2.1% · 3

Full ranking

  1. 1.Zendesk9.9% SoV · 14 mentions · 13 prompts · Sep 19, 2026
  2. 2.Intercom7.7% SoV · 11 mentions · 11 prompts · Sep 19, 2026
  3. 3.Ada5.6% SoV · 8 mentions · 7 prompts · Sep 19, 2026
  4. 4.Freshdesk4.2% SoV · 6 mentions · 6 prompts · Jul 21, 2026
  5. 5.Google Dialogflow Cx3.5% SoV · 5 mentions · 4 prompts · Sep 19, 2026
  6. 6.Microsoft Copilot Studio3.5% SoV · 5 mentions · 4 prompts · Sep 19, 2026
  7. 7.Freshchat2.8% SoV · 4 mentions · 4 prompts · Jul 21, 2026
  8. 8.Salesforce Service Cloud2.8% SoV · 4 mentions · 4 prompts · Jul 21, 2026
  9. 9.Amazon Lex2.1% SoV · 3 mentions · 3 prompts · Sep 19, 2026
  10. 10.Cognigy2.1% SoV · 3 mentions · 2 prompts · Sep 19, 2026
  11. 11.Drift2.1% SoV · 3 mentions · 3 prompts · Jul 21, 2026
  12. 12.HubSpot2.1% SoV · 3 mentions · 3 prompts · Jul 21, 2026
  13. 13.Intercom Fin2.1% SoV · 3 mentions · 3 prompts · Jul 21, 2026
  14. 14.Kore2.1% SoV · 3 mentions · 2 prompts · Sep 19, 2026
  15. 15.Salesforce2.1% SoV · 3 mentions · 3 prompts · Jul 21, 2026
  16. 16.Tidio2.1% SoV · 3 mentions · 3 prompts · Jul 21, 2026
  17. 17.Agentforce1.4% SoV · 2 mentions · 2 prompts · Jul 21, 2026
  18. 18.Answer Bot1.4% SoV · 2 mentions · 2 prompts · Jul 19, 2026
  19. 19.Boost1.4% SoV · 2 mentions · 2 prompts · Sep 19, 2026
  20. 20.Crisp1.4% SoV · 2 mentions · 2 prompts · Jul 19, 2026
  21. 21.Forethought1.4% SoV · 2 mentions · 2 prompts · Sep 19, 2026
  22. 22.Hubspot Service Hub1.4% SoV · 2 mentions · 2 prompts · Jul 21, 2026
  23. 23.Ibm Watsonx Assistant1.4% SoV · 2 mentions · 1 prompts · Sep 19, 2026
  24. 24.LivePerson1.4% SoV · 2 mentions · 2 prompts · Sep 19, 2026
  25. 25.Make1.4% SoV · 2 mentions · 2 prompts · Jul 19, 2026
  26. 26.Shopify1.4% SoV · 2 mentions · 2 prompts · Jul 19, 2026
  27. 27.Yellow1.4% SoV · 2 mentions · 2 prompts · Jul 21, 2026
  28. 28.Zapier1.4% SoV · 2 mentions · 2 prompts · Jul 19, 2026
  29. 29.Aws Lex0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  30. 30.Azure Bot Service0.70% SoV · 1 mentions · 1 prompts · Sep 19, 2026
  31. 31.Bedrock0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  32. 32.Botpress0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  33. 33.Capterra0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  34. 34.DHL0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  35. 35.Dynamics 365 Customer Service0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  36. 36.FedEx0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  37. 37.Freshdesk Freddy0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  38. 38.Freshworks0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  39. 39.Freshworks Freddy0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  40. 40.G20.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  41. 41.Gartner Peer Insights0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  42. 42.Genesys Cloud0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026
  43. 43.Glean0.70% SoV · 1 mentions · 1 prompts · Sep 19, 2026
  44. 44.Google Dialogflow0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  45. 45.Gorgias0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  46. 46.Hubspot Chat0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  47. 47.Manychat0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  48. 48.Microsoft Dynamics0.70% SoV · 1 mentions · 1 prompts · Jul 19, 2026
  49. 49.Moveworks0.70% SoV · 1 mentions · 1 prompts · Sep 19, 2026
  50. 50.OpenAI0.70% SoV · 1 mentions · 1 prompts · Jul 21, 2026

How did Obsurfable measure this?

Obsurfable records AI answers to buyer-style prompts in its research corpus (16 observations for this page). Metrics are distributions over observations, not a single static ranking.

Which AI systems does Obsurfable collect answers from?

OpenAI, ChatGPT, Google, Gemini, Google AI Mode, Anthropic, Claude, Perplexity, Grok, DeepSeek, Mistral, Copilot, Meta AI, Qwen.

How can brands improve their AEO?

Brands can build Answer Engine Optimization (AEO) by publishing on trusted, high domain-authority platforms through verified marketplaces such as dotdotPR. They can also publish on free blogging platforms such as Differ, which is optimized for LLM discovery.

Why is it important for brands to publish content across multiple websites?

Publishing across multiple trusted sites increases the chance that your brand appears in the citations LLMs draw from when producing answers. Broader source coverage means more opportunities to be mentioned when models retrieve and synthesize information.

Want this interpreted for your brand?

Explorer is the free public corpus. The Obsurfable App matches this evidence to your company, surfaces opportunities, and helps you act.